Multi-Channel Retail Operations

Unite Every Store, Every Channel, Every Order

MatjarUK synchronises inventory, routes orders intelligently, and keeps your entire supplier network in lock-step — whether you sell online, in-store, or via marketplaces. Built for the pace of modern British retail.

Schedule a Walkthrough Explore the Platform

1,100+

Retail Clients

18M

Orders Routed Monthly

99.95%

Platform Uptime

4,200+

Connected Storefronts

Core Capabilities

A Unified Command Centre for Retail

From stockroom to checkout — four integrated modules that replace fragmented spreadsheets, siloed tools, and manual hand-offs.

📦

Inventory Sync Engine

Real-time stock-level propagation across warehouses, POS systems, and online storefronts. Threshold-based reorder alerts prevent stockouts before they happen.

🔀

Intelligent Order Router

Automatically picks the optimal fulfilment location based on proximity, stock availability, and shipping cost. Reduces delivery time by an average of 34%.

🤝

Supplier Coordination Hub

Purchase-order workflows, delivery-window scheduling, and invoice matching — all in one dashboard. Keep suppliers accountable with automated reminders.

📊

Channel Analytics Dashboard

Margin analysis, sell-through rates, and demand forecasting broken down by channel, region, and category. Export-ready reports for weekly trading reviews.

Getting Started

Live in Under a Fortnight

Our onboarding team handles the heavy lifting — data migration, channel connections, and staff training included at no extra cost.

1

Channel Mapping

We audit every sales channel, warehouse, and POS endpoint you operate. A dedicated solutions engineer designs the integration topology.

2

Data Migration

Historical orders, product catalogues, and supplier records are imported and normalised. Zero data loss, fully validated before go-live.

3

Team Training

Interactive workshops for store managers, warehouse staff, and head-office buyers. Role-based training paths ensure every user is proficient.

4

Go-Live & Optimise

Parallel-run period with legacy systems, then full cut-over. Quarterly business reviews keep your operations continuously improving.

MatjarUK office
🇬🇧 Founded in Houston · Serving UK Retailers
Our Story

Retail Expertise, Engineering Precision

MatjarUK Technologies was founded in 2021 by a team of retail-operations veterans and distributed-systems engineers who saw first-hand how UK retailers struggled to keep channels in sync.

Headquartered in Houston, Texas, with a satellite office in Manchester, our 45-person team serves over 1,100 retail businesses managing 4,200+ storefronts across the United Kingdom.

We are privately funded, profitable, and wholly focused on multi-channel retail — no distractions, no pivots.

RH

Rachel Holloway

Chief Executive Officer

15 years in retail technology leadership at Argos and John Lewis. MBA from London Business School. Passionate about democratising enterprise-grade tools for independent retailers.

DK

David Khoury

Chief Technology Officer

Former principal engineer at Shopify, specialising in distributed inventory systems. MSc Computer Science from Imperial College. Architect of MatjarUK's real-time sync engine.

FS

Fiona Stirling

Chief Operations Officer

A decade of supply-chain consulting at Deloitte, focused on omnichannel fulfilment. Oversees client onboarding, customer success, and operational excellence programmes.

Communication Transparency

What Our Platform Sends — and Why

MatjarUK dispatches strictly transactional notifications triggered by real platform events. We never send marketing, newsletters, or promotional content.

📨 What We Send

  • Order confirmation & routing receipts
  • Inventory threshold breach alerts
  • Supplier purchase-order notifications
  • Delivery-window confirmations
  • Daily operations digest (per store)
  • Account security alerts (login, MFA)
  • Billing receipts & payment confirmations
  • Staff shift-change notifications

👥 Who Receives

  • Verified client users (store managers, buyers, warehouse leads)
  • Supplier contacts entered by the client during onboarding
  • Recipients authenticated via contractual registration only
  • No purchased, rented, or scraped lists — ever
  • Consent recorded and auditable per-recipient

📈 Volume & Quality

  • Average daily volume: ~9,900 transactional emails
  • Complaint rate: < 0.03% (target < 0.05%)
  • Bounce rate: < 1.4% (target < 2%)
  • Suppression list enforced on every send
  • Hard bounces removed after first occurrence

✅ Consent & Compliance

  • Consent obtained through platform registration or B2B contract
  • CAN-SPAM, GDPR, CASL compliant
  • SPF, DKIM, and DMARC (p=reject) enforced
  • List-Unsubscribe header on every message
  • Auditable consent logs retained 36 months
Email Practices

How We Protect Deliverability

Every layer of our sending pipeline is designed to maintain inbox placement and protect recipient trust.

🔍

Recipient Verification

Every recipient address is validated at registration. Syntax checks, MX lookups, and role-address filtering run before the first message is sent.

🚫

Suppression List

A centralised suppression list aggregates hard bounces, complaints, and manual opt-outs. It is checked synchronously on every send request.

⚡

Bounce & Complaint Handling

Hard bounces trigger immediate suppression. Soft bounces retry three times, then suppress. Complaints are escalated to the client success team within 1 hour.

📡

Feedback Loop Monitoring

We subscribe to ISP feedback loops and process FBL reports in real time. Any address generating a complaint is suppressed and the triggering template is flagged for review.

🛡️

Rate Limiting & Anomaly Detection

Per-client hourly sending caps prevent accidental bulk sends. A spike of more than 200% above baseline triggers automatic throttling and an engineering alert.

🔐

Sending Access Control (RBAC)

Only designated roles (ops-admin, system-service) can trigger emails. Template changes require approval from a second authorised user before deployment.

📋

Audit Trail

Every template change, rule modification, and manual suppression action is logged with actor, timestamp, and diff. Delivery logs retained 90 days; access logs 12 months.

⚙️

Notification Preferences

Recipients can manage optional operational notifications via our Preference Centre. Essential security, billing, and critical alerts remain active to protect account integrity.

Infrastructure & Security

Enterprise-Grade from the Ground Up

Our stack is built on proven cloud infrastructure with defence-in-depth security across every layer.

☁️

Cloud Hosting

AWS eu-west-2 (London) — auto-scaling, multi-AZ redundancy

✉️

Email Delivery

Mailgun SMTP relay, dedicated IP, reputation monitoring

🔒

Encryption

TLS 1.3 in transit, AES-256 at rest, key rotation quarterly

🛡️

Authentication

SPF + DKIM + DMARC (p=reject) on all outbound mail

📡

Monitoring

24/7 bounce, complaint & latency tracking; PagerDuty alerting

📝

Audit Trail

Delivery logs 90 days, access logs 12 months, immutable append-only

Ready to Unify Your Retail Channels?

Book a 30-minute walkthrough and see how MatjarUK can cut fulfilment errors and stock discrepancies within your first quarter.

Get in Touch