We are here to help — reach us through any channel below
Email: support@matjaruk.com
Hours: Monday–Friday, 08:00–20:00 UTC
Response SLA: First response within 4 business hours
Escalation: If your issue is unresolved within 24 hours, reply to your ticket with "ESCALATE" in the subject line, or email info@matjaruk.com referencing your ticket number.
Email: abuse@matjaruk.com
Report any suspected spam, phishing, or misuse of the MatjarUK platform. Include relevant headers, message content, and timestamps.
Response: All abuse reports are acknowledged within 12 hours and investigated within 24 hours.
Email: security@matjaruk.com
If you discover a security vulnerability, please report it responsibly. Include a detailed description and proof of concept.
Acknowledgement: Within 48 hours
Assessment: Within 5 business days
We will not pursue legal action against researchers acting in good faith. See our Trust Centre for full responsible disclosure guidelines.
Legal: legal@matjaruk.com
Privacy: privacy@matjaruk.com
For data subject requests (GDPR/CCPA), contract enquiries, or compliance questions.
Response: Data subject requests processed within 30 days.